Customer satisfaction is important to us. Please review our return and refund policy below.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 30 days of delivery
- Be unused and in original condition
- Include original packaging when applicable
- Not be damaged due to misuse or improper handling
Certain products may not be eligible for return due to health, hygiene or safety reasons.
Non-Returnable Items
The following items may not be eligible for returns:
- Opened supplements
- Used products
- Gift cards
- Downloadable products
- Clearance or final sale items
Return Process
To request a return, contact our support team and provide:
- Order number
- Product name
- Reason for return
Once approved, return instructions will be provided.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective or incorrect.
Refunds
After receiving and inspecting returned products, approved refunds will be processed to the original payment method.
Refund processing times may vary depending on your payment provider.
Shipping fees are generally non-refundable unless required by law.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us promptly with photos and order details.
We will review the issue and provide an appropriate solution.
Order Cancellations
Orders may only be canceled before shipment processing begins.
Once an order has shipped, cancellation requests may no longer be possible.
Policy Changes
MyVitta reserves the right to update or modify this Return & Refund Policy at any time. Changes become effective immediately upon publication on this page.